POSITION DETAILS
Position Title: Head of Digital Transformation
Department: Global Operations
Reports to: Head of Transformation
Location: Malakoff, Paris; Barcelona; Redhill, UK
POSITION SUMMARY
We are seeking an experienced Digital Transformation Lead to drive our digital strategy and ensure successful transformation across our operations, including contact centres. The Head of Digital Transformation will play a critical role in improving efficiency, accelerating digital adoption, identifying impact on operations operating model and contributing to the achievement of AXA Partners' strategic goals.
DIMENSION OF THE ROLE
The Head of Digital Transformation will work in a fast-paced, dynamic environment, leading digital transformation initiatives and additional strategic initiatives impacting AXA Partners operating model across our international operations.
We expect the Head of Digital Transformation to align with our leadership framework, which includes conveying our strategy, breaking down silos, developing a differentiating customer experience, ensuring high performance, developing people and teams, building a sustainable organization, and creating an environment that accelerates innovation.
KEY RESPONSIBILITIES
- Drive strategic studies and initiatives to “unlock the future” of our operations, including contact centres.
- Support the implementation of sourcing/footprint optimization strategies in operations and other corporate functions.
- Accelerate digital adoption from customers and providers in our key markets, leveraging emerging technologies and trends.
- Lead the implementation of AI and generative AI in our operations to drive innovation and improve performance.
- Ensure coordination of AI initiatives with other Group entities
- Accelerate automation towards end to end straight through processing.
- Maximize value creation from our operations and assets, ensuring a top-notch customer experience.
- Collaborate with cross-functional teams and stakeholders to ensure successful digital transformation.
- Provide a strong business acumen in strategic thinking & discipline in execution.
WORKING RELATIONSHIPS
·AXA Partners ExCom
·Country COOs and teams
·Transversal teams (IT, Data, HR/Social, Change, Customer Journey, Finance…)
·Transformation Leaders
·Program Leaders and Project Managers working centrally and locally
Your Profile
SKILLS AND EXPERIENCE
- Extensive proven experience in digital transformation, technology strategy, or a related field, preferably in the insurance or assistance industry.
- Proven track record of driving successful digital transformation initiatives, sourcing/footprint optimization, and improving operational efficiency.
- A past experience related to or in a contact centre is a plus
- Strong understanding of emerging digital technologies, including AI and generative AI, and their applications in business.
- Excellent strategic thinking, analytical, and problem-solving skills.
- Strong leadership, communication, and interpersonal skills.
- Experience leading and managing small, polyvalent teams and providing strong business acumen.
- Experience working in a global, matrixed organization and collaborating with cross-functional teams.
- Fluency in English is required.
AXA Partners is committed, with equal skills, to diversity & inclusion. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
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About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
