Schneider Electric is looking for a Level 1 Support Specialist in Monterrey Nuevo Leon.
Job Description/Overview:
As a Level 1 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders. Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.
Key Responsibilities:
· Act as the first point of contact for technical support inquiries via phone, email, or ticketing system.
· Provide timely and accurate responses to customer inquiries, troubleshooting technical issues related to Schneider Electric products and solutions.
· Document and escalate complex issues to Level 2 support or relevant teams, ensuring proper follow-up and resolution.
· Guide customers through diagnostic procedures to resolve technical problems, and provide clear and concise instructions.
· Collaborate with cross-functional teams to share knowledge and contribute to the continuous improvement of support processes. Contribute to the creation and maintenance of support knowledge base articles and documentation.
