We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
The Head of IT Service Delivery is a senior IT leader responsible for translating business and functional demands into programs and projects that maximize IT investments and drive business outcomes.
Leading a team of Delivery Managers, this role oversees resource planning, capacity management, and demand execution, ensuring efficient allocation and team performance. They monitor portfolio progress, resolve conflicts, and ensure compliance with established Application Development and Project Management frameworks.
The Head of IT Service Delivery supports vendor selection processes (RFP/RFQ), participates in governance boards, and collaborates across IT, business units, and external partners. Additionally, they ensure effective financial management and resource utilization across the portfolio.
Specific responsibilities:
- Engage with demand management to build the delivery pipeline and roadmap.
- Confirm portfolio priorities with IT Product Owners and collaborate with IT Finance for financial management.
- Optimize team capacity, ensuring Delivery Managers are allocated effectively to demands.
- Lead and manage the team, set objectives, and evaluate individual performance.
- Supervise Delivery Managers to maximize business outcomes.
- Participate in governance boards; oversee and track portfolio delivery against scope, time, budget, and quality.
- Manage dependencies across portfolios and within IT.
- Act as an escalation point to support decision-making and resolve conflicts.
- Provide visibility into investments and track IT budget spending across the portfolio.
Qualifications
- Bachelor’s or Master’s degree in IT, Computer Science, or a related field.
- Proven experience managing complex projects throughout their lifecycle.
- Ability to gain commitment to action by balancing impacts and leveraging both formal and informal communication.
- Team management, resource allocation, and constructive feedback.
- Stakeholder management and engagement.
- Planning, organizing, and risk management.
- Collaboration, adaptability, and flexibility with partners and teams.
- Project and portfolio management, financial acumen.
- Strategic thinking and business knowledge.
- Exceptional communication skills, with the ability to convey complex technology solutions to senior stakeholders.
- Quick comprehension of business processes and emerging technologies.
Reporting Line:
Reports to the Head of Global Delivery Services
Leadership Competencies:
- Delivers Superior Results
- Builds High-Performance Teams
- Collaborates Effectively
- Translates Strategy into Action
Additional Information
Why SGS?
- Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
- Flexible schedule with a hybrid work arrangement, allowing for 50% remote work.
- SGS university and Campus for continuos learning options.
- Multinational environment where you will work with colleagues from multiple continents.
- Benefits platform.
Join Us: At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to be part of our motivated and dynamic team!
