You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Team
American Express is a leading international payments company for businesses of all sizes worldwide.
The team is a key part of the business and maintains relationships with small business customers, acquiring business owners with products and services to help them run and expand their businesses, so that they in turn can change the world for the better.
The current team is comprised of great professionals, they drive the sales process from start to finish and are passionate about delivering a world-class level of service.
Your Role
Provide the right level of leadership support and strategic direction to team members to meet sales goals and business objectives, while enabling the future growth plans of the business units the team works with. As a team leader, you will have a role that supports both your employees and your customers, that is able to handle different realities at the same time, that leads change by example and by counting and walking the team through the process, and that constantly looks for opportunities for improvement. This is just part of what you will do in this position:
- Leading a team of sales professionals with a clear focus on driving high levels of employee engagement and a strong sales culture across the team.
- Develop strategic sales plans to drive business and grow American Express cardholder spending volume, identifying business opportunities, driving collaboration, eliminating inefficiencies.
- Establish and execute the team's acquisition and growth strategy, ensuring all business enablers are in place to directly support higher levels of productivity and growth, e.g. effective lead generation and opportunity management, B2B focus, market trend awareness, risk processes, overall value proposition.
- Monitor individual and team performance against key objective metrics, deliver training, implement necessary actions to improve results and ensure objectives are met or exceeded.
- Focus on talent management, managing performance reviews and supporting team members in developing their professional goals.
- Lead end-to-end change management activities to support the achievement of business objectives.
- Work effectively in a rapidly evolving environment to collaborate and share best practices with a range of different stakeholders, the local team and the wider EMEA organization.
Skills and Qualifications:
- Demonstrated experience in leading telephone sales teams of at least 10 people for a minimum of 6 years, regardless of product sold.
- Results oriented with a positive outlook and a clear focus on achieving and exceeding objectives and targets.
- Challenging mindset with the ability to think creatively to identify new business opportunities
- Demonstrate strategic thinking, apply innovation and change, ability to introduce and champion new processes, tools and training that drive increased employee satisfaction and strong sales results.
- Ability to effectively analyze and interpret performance metrics to identify critical improvement actions. Decision making always based on data and validated information.
- Leadership and charisma. Lead by example working in a team environment.
- Highly organized and motivated with excellent time management skills.
- Positive attitude with a strong work ethic and attention to detail.
- Ability to build relationships with internal colleagues and leverage them to achieve desired results.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Spoken and written English.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
