At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.
We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries. We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values.
End-to-End Digital Customer Relationship's mision is to deliver frictionless End-to-End digital relationship of the future for our customers and frontline employees, to enable growth and customer loyalty. E2E DCR is combining business and digital capabilities, a customer journey approach, data intelligence and strong governance with Business Units and Operations to drive a customer relationship transformation globally that makes it easdy for customers to do business with Schneider digitally.
As part of the End to End Digital Customer Relationships, Installed base tracking has become one of the key pillar to grow drastically Services revenues: both field services and digital services.
Working as a Digital Program Manager for Installed Base, you will be at the heart of the definition and creation of an End to End experience of installed base tracking. You will be instrumental in driving a seamless customer installed base experience at global level that delight and create value for Schneider employees and Schneider customers.
Schneider Installed Base (IB) is the central data platform where all the product asset data that we track is collected, qualified, consolidated and exposed.
The IB Program Manager is a key team member of installed base digital capability. When working on the Schneider, its role is to:
E2E Delivery Management:
- Oversee the end-to-end management of IB360 technical solution with all its technologies/development teams that are spread across Cloud (AWS), MDM (Informatica Cloud SaaS), Integration (Apigee, Snap-logic, Informatica IPaaS…), Front-Ends (Webs and APPs) and QA (Manual and automated).
- Lead the definition and control of the technological architecture of the solution.
- Ensure program progress and lead the milestones achievement.
- Lead the management of people and methodologies to ensure optimal delivery of the development team.
- Ensure the simplicity and scalability of the solution in a complex environment of integrated platforms.
Stakeholder Collaboration:
- Collaborate with business and functional stakeholders to understand requirements and ensure that IB360 solution meets the organizational needs.
- Understand and communicate the status of product development to provide clear visibility of progress and timelines.
- Provide support and ensure knowledge transfers to 2nd level support team to make sure the business continuity have minimal impacts.
- Conduct training sessions and regular SE internal communications to keep the main company stakeholders updated of the progress on the platform development pipeline.
Vendor & Budget Management:
- Manage relationships with IB360 solution vendors.
- Evaluate new tools or features and oversee software upgrades.
- Manage budget related to the solution operational costs, software vendors and technology focus related projects.
Qualifications
- Minimum of 8+ years’ experience in IT Software & Product development.
- 5+ years’ experience working in people management.
- Bachelor’s degree in computer science or equivalent (technical background required).
- Familiarity with MDM tools such as Informatica MDM, IBM InfoSphere MDM, SAP MDG, or similar platforms.
- Familiarity with Cloud development such as AWS, Microsoft Azure or Google Cloud.
- Familiarity with Front-End development for web and app.
- Familiarity with diverse integration patterns such as API, ESB, Batch and Events.
- Knowledge on Agile Methodologies, Scrum and Kanban frameworks, scaled & distributed teams.
- Understanding of service business processes is a plus.
Skills
- Due to the nature of this position sitting on a global team, fluent English communication skills (written & spoken) is required.
- Ability to see the business perspective and act as their advocate.
- Strong interpersonal skills, with ability to communicate and convince at various levels of the organization, and in a multicultural environment.
- Ability to effectively multi-task and manage priorities.
- Strong analytical and synthesis skills.
- Initiative to uncover and solve problems proactively.
- Ability to understand complex software, data and integration environments.
- Energy to lead the implementation of multi-technology software team distributed around the globe.
What's in it for me?
- Life insurance.
- Health Insurance
- Flexible compensation: Ticket restaurant , nursery, training, pension plan etc.
- Own your career: Enjoy all the benefits of Open Talent Market, our platform that uses AI to connect you with hundreds of job opportunities, projects and mentors around the world.
- Flex@Work: flexible hours, telework, sabbaticals, purchase leave, floating holidays, Global Family Leave Policy.
- Recognize and be recognized through our StepUp program.
- Club Schneider: discount on products and services throughout Spain.
- Wellness: medical service, wellbeing laboratories, activities per workplace, gyms in different sites, etc.
- If you like to go to the gym, we have a special agreement with Andjoy Become a Schneider shareholder with our "WESOP" program.
- Many more benefits per site ... !
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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