DSP6 Customer Project Officer for Services The Customer Project Officer lead the operational deployment of critical business practices, Process & Tools, Governance and KPI monitoring, across both Selling and Execution phases of Services projects to achieve Solutions business performance within Mexico Zone Execution Center to ensure effective Opportunity & Project Portfolio management and Customer Satisfaction.
Main Activities:
· Implement consistent Customer Project Governance, Processes, Tools and continuous improvement approach.
· Ensure a proper management on Opportunities identification, monitoring and escalation to the management to warn on any major deviation. Ensure CPP guidance, deployment and support for Services business
· Monitor opportunity pipeline portfolio, analyse the performance, and identify improvement actions focusing complex opportunities and projects leveraging bFO and SGV tools · Deploy, monitor and support the Solution Selling Governance across Services operation for Mexico region
· Ensure Local SOCs (Solution Opportunity Committee) are established and following Solution Selling Governance and animate these sessions.
· Prepare & Update Opportunity Pipeline Dashboards (CPO Dashboard / Reports)
· Ensure compliance of Customer Project Process (CPP) across Selling & Execution, for Services operation for Mexico region, including deployment, training and coaching of tools and process
· Perform Win & Loss Analysis, Lessons learnt and CPP audits
· Support Local Implementation of Process & Tools (bFO, SGV, & Aconex) & Project Performance (CPO Scope)
