Overview of the role
The Demand Management Officers are responsible for capturing all demand from the Entities. They help to categorise the demand and identify if a GO Product (s) is available, or a new solution is needed. They ensure relevant scoping is performed and pass the demand packages to the correct teams and they own the final proposals. The Demand Management Officer oversees the demand planning activities, ensuring resources are available, helping to manage conflicting priorities and ensuring funding is in place and approval to proceed. The Demand Management Officer owns the overall Demand Management process, monitors demands implementation progress and communicates with stakeholders to ensure effective delivery of IT solutions.
Key Responsibilities:
Demand intake and scoping
- Capture and maintain a comprehensive overview of business demands within your scope (Country/Market).
- Ensure alignment of business needs and priorities with the overarching business strategy.
- Collaborate closely with Account Managers, Product Business Partners, Market Integration Experts, and Project Managers to assess the feasibility of existing products versus the need for new solutions.
- Act as the primary point of contact for scoping and engagement on demand, coordinating inputs from various stakeholders for non-standard requests.
Demand planning
- Manage the project portfolio for the entity, ensuring all demands are properly tracked and prioritized.
- Request necessary resources to meet demand effectively and efficiently.
- Assist in portfolio prioritization from the entity's perspective and resolve any competing or conflicting demands.
- Formally add significant demands to the Global project portfolio when warranted.
- Coordinate with GO Project Management for resource allocation; ensure funding is secured before advancing projects without an assigned Project Manager.
Delivery, monitoring an reporting
- Own the Demand Management Process for your Country/Market/Entity, ensuring compliance with defined steps.
- Monitor and report on the demand portfolio, ensuring efficient closure and providing critical updates to Market Heads, Account Managers, and Product Business Partners for relevant governance forums.
- Communicate any delays in product enhancements or feature requests back to the requestor promptly.
Your Profile
- Professional spoken and written English
- IT background
- Experience of working in a global organization
- Strong understanding of a group governance
- Strong understanding of financials, project and product processes.
- Strong understanding of demand management processes
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
