Objectif of the position:
This is an account management & service delivery management role to manage the Group Operations (GO) services delivered to AXA business with focus in LATAM Countries (Mexico, Brazil, Colombia)
Responsibilities:
- Establish and maintain a trusting partnership, interfacing directly with Users, as well asacross the Users organization.
- Support on demand management process.
- Monthly governance meetings with Entities (preparation, coordination, follow-up on action items, including meeting minutes preparation)
- Perform client quotation process ensuring pricing aligned with our charge card and pricing principles.
- Rollout time tracking process for Mexico, ensuring full compliance with time tracking policy and accuracy with budgets.
- Contractual / legal/ SOW/ MSA related matters
- Participate in the proper deployment of new contractual framework, onboarding new entities (service catalog), annual reviews, renegotiation of SLA's
- Manage the overall revenue streams with our customers including client project and BAU invoicing flows. Coordinate the development of business cases, manage the service fee letters, volume consumption reporting and billing for global products.
Your Profile
Profile:
Fluent in English
5-7 years of experience in Insurance or Banking Sector Financial/ Services and Telecommunications.
Client focused and service minded with strong business & commercial thinking.
Experience in Finance for IT: scoping, charge cards, workload assessment.
Key IT processes: ITIL, Project Management.
Skills
- Strong team player and leadership skills
- Self-learning and Analytical
- Result oriented
- Ability to solve problems in a high pressure situations
- Good oral and written communication skills
- Adaptability to changes
- Ability to plan, organize and execute projects
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
