The Strategy & Transformation Senior Manager is a pivotal leadership role within the Shared Service Center (SSC), tasked with driving strategic initiatives and leading transformation efforts that align the SSC with the company’s global objectives. This role is responsible for optimizing processes, improving operational performance, and ensuring governance across the SSC.
The Senior Manager will collaborate with cross-functional teams, manage critical transformation programs, and act as a strategic partner to the SSC Director in shaping the organization’s future.
This role serves as a critical partner to the Director, playing a key part in defining and executing strategic priorities for the SSC and ensuring strong governance across the shared service business unit. The position combines leadership, strategic execution, and operational oversight to ensure the SSC remains a high-performing agile organization.
Key Responsibilities:
- Strategic Leadership: Partner with the SSC Director to co-develop and execute the center’s strategic roadmap. Provide insights and recommendations to ensure initiatives align with the company’s broader goals and market trends. Support decision-making and lead strategic projects that enhance the SSC’s value proposition.
- Transformation Management: Lead large-scale transformation programs across the SSC. Focus on continuous process optimization, digital transformation, and implementing new technologies to enhance operational efficiency. Ensure that transformation initiatives drive long-term organizational growth and scalability.
- Cross-Functional Collaboration: Work closely with leaders in Operations, Transformation, HR, IT, and other departments to align strategic priorities across functions. Ensure that transformation efforts are integrated and executed cohesively across the SSC, fostering collaboration and synergy.
- Governance and Best Practices: Ensure alignment with industry-leading practices by benchmarking against other companies within the SSC sector. Drive continuous improvement initiatives that enhance operational efficiency and service delivery, keeping the SSC competitive and innovative. At the same time, ensure full alignment with Nissan’s corporate governance standards, maintaining compliance and fostering excellence across all functions.
- Team Leadership and Development: Manage and mentor a team of Senior Analysts, providing guidance on governance, best practices, and transformation initiatives. Oversee dotted-line reports (Junior Transformation Managers), ensuring alignment with the SSC’s strategic goals and fostering a culture of accountability and high performance.
- Client-Focused Service Delivery: Ensure the SSC delivers high-quality, client-centric services by understanding the needs of internal stakeholders and continuously improving service delivery. Develop strategies to enhance the SSC’s operational effectiveness and responsiveness to client needs.
Previous Work Experience and Skills:
- 8+ years of experience in strategic leadership, transformation, or operations within a Shared Service Center or multinational business environment.
- Proven ability to lead and deliver large-scale transformation projects.
- Experience in managing cross-functional teams and executing complex projects within a matrix organization.
- Strong strategic thinking and business acumen, with the ability to align SSC initiatives with corporate goals.
- Exceptional communication and leadership skills, capable of building relationships at all levels of the organization.
- Knowledge of governance and compliance frameworks in Shared Service Centers.
Education/Certifications:
- Bachelor’s degree in Business Administration, Strategy, Operations, or related fields (required).
- MBA or advanced degree in a relevant field (preferred).
- Professional certifications in process improvement (e.g., Six Sigma, Agile, Lean) are an advantage.
Working Relationships:
- Direct Reports: Senior Analyst - Governance (Shared Service Business Unit), Senior Analyst - Best Practices
- Dotted Line Reports: Transformation Junior Managers from Operations, Transformation, and Ecosystem towers
- Key Internal Stakeholders: Senior leadership team, cross-functional departments such as Operations, HR, IT, and Finance, other roles within markets/customers
Other Key Competencies:
- Ability to develop and execute long-term strategic plans that align with the SSC’s business objectives and the company’s global goals.
- Strong track record in leading digital and operational transformation projects, ensuring timely execution and alignment with business needs.
- Deep understanding of governance practices, with a focus on continuous improvement, efficiency, and compliance with corporate standards.
- Demonstrated ability to lead, mentor, and develop high-performing teams, fostering a culture of accountability, collaboration, and innovation.
- Adept at managing relationships with senior leadership and internal clients, ensuring alignment with their needs and expectations.
Language:
Advanced English level Required
Travel %:
>25%
Computer Skills:
- Proficient in Microsoft Office Suite.
- Experience with project management software (e.g., Monday.com, MS Project) and analytics basic knowledge.
Nissan (NMEX, NEdM, NRFS, NRFM y ANZEN) tratará a todos los empleados y solicitantes de empleo en función de sus méritos, aptitudes y competencias, sin distinción ni discriminación basada en los atributos de una persona como la raza, la etnia, el origen nacional, la cultura, la religión, el género, el sexo, la orientación sexual, la expresión/identidad de género, la discapacidad, el estado civil o la condición de veterano, la edad, el estilo de vida o los cualquier atributo adicionales de diversidad. Es política de Nissan prohibir la discriminación y el acoso de cualquier tipo y ofrecer igualdad de oportunidades laborales a los empleados y solicitantes.
Nissan (NMEX, NEdM, NRFS, NRFM y ANZEN) will treat all employees and job applicants on the basis of merit, qualification, and competency and without regard of an individual’s race, ethnicity, national origin, culture, religion, gender, sex, sexual orientation, gender expression/identity, disability, marital or veteran status, age, lifestyle or any other attribute related to an individual’s diversity. It is Nissan’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants.
