About AXA Group Operations
Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the
following divisions:
- Group CIO
- Group Technology Operations
- Group Security
- Group Emerging Data & Technology
- Group Procurement & Sourcing
- Group Operations Transformation
- Strategic Programs, Group Operations Finance
- GO General Secretary and Risks
- AXA GO BO (legal entity: AXA Business Services)
AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff
members.
Role Purpose
Relationship Management
• Ensures a close relationship management with Product teams and Entities, focused on
Product specificities and serves as a key contact for GO product teams
• Regularly collects customer requirements and feedbacks to ensure improvement and
contribute to product roadmap
• Collaborate with the product development teams to bring business requirements of the
Entities
• In synchronization with the Account Manager, manage and follow up product related
escalations by the local Entities in collaboration with the Product and Service Delivery and
Service Management teams (not by-passing the MIM process)
• Provide advisory & Consulting (Contribution/Help on program/project/issues). The PBP also
needs to capture knowledge from the Products, Program, Projects to be able to play this role
Product lifecycle contribution – local context
• From a product perspective, understand the GO & Entity Tech, Data and Security Program
strategy & Product Family roadmaps and how this translates into local context
• Having more local context (being technical and functional) of the Entity, the PBP is
contributing to identify interdependencies within GO programs, GO / Business projects, and
Product Families and feed into the Product lifecycle process
• In collaboration with Product teams and Account Managers, promote GO Products in the
Entities and support the Product adoption, de-commissioning and refresh where needed
• Supports GO / Entity’s Product technical debt management and escalates where needed
• Help Entities to understand Product licenses coverage and licenses models (Silva, CESAME....)
• Support and explain non-functional aspects such as contractual management, target
operating models, service levels and compliance requirements (with the support of the
Account Manager when required)
Volume and Price item activities
• Support the Account Manager in the Product volume alignment processes (including licenses
when relevant)
• The PBP works with the Product teams to undertake a volume trend analysis and ensure a
sanity check of the data and clarify accordingly
• Supports Product Team(s), Finance and Account Manager with the explanation of products
price items (Volume, licenses)
Internal
Leadership Capabilities
Business and functional skills
− Strong knowledge of specific Product family GO strategy, Tech and Data roadmap,
objectives, organisation and policies
− Deep understanding of the AXA GO Product catalogue, focused on a specific Product
family
− Where relevant, a good understanding of insurance business needs/challenges of the
Opco in the short and long term
− Client focused and service minded with strong business & commercial thinking
− Understanding of local regulation and imperatives on Risk and Control, Legal and
Governance, Compliance and Data Privacy regulations and rules
− Understanding of the Product pricing model
− Strong understanding of GO Operations activities project / program delivery
Interpersonal skills
− Excellent communication skills, with the ability to build trustful relationships at all levels
− Excellent listening and strong communication and presentation skills, an ability to
communicate complex technical subjects (IT and business) clearly and meaningfully in a
way that facilitates understanding
− Very strong collaboration skills
− Capacity to speak up assertively and put good and bad messages on the table in the
interest of the Group operations local legal entity, Group Operations or AXA Group /
Entity
− Strong team player, including ability to work in multi-cultural team with limited or no
hierarchical structures amongst them
− High motivation and ability to work under pressure and autonomously
− Excellent English communication level
Leadership skills
− Proven capacity to lead the change in a context of transformation to reach a higher level
of simplification and efficiency
− Capacity to take ownership towards concrete results with a hands-on and pragmatic
attitude
− High level of personal accountability and strong commitment
Strategic Vision
− Effectively communicates the GO vision & goals regarding Product families
Your Profile
Education & Experience
▪ Strong IT background
▪ Experience of working in a complex global Organization
▪ Good understanding of Group Operations Governance
▪ Good understanding of GO financial, project and product processeS
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
