¡About Fujitsu!
Since being founded in Japan in 1935, we have continued to demonstrate our technological prowess and the persistent pursuit of innovation. As a world-leading digital transformation partner, our business structure is aligned with the modern digital world. We use our experience and the power of IT to shape the future of society with our customers.
Shape your world and achieve together
We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu.
✔️The role will involve:
- Design and implement a comprehensive global service desk strategy that aligns with organizational goals.
- Team Leadership: Guide and support a diverse group of service desk professionals across multiple regions. Cultivate a positive and collaborative work environment that prioritizes ongoing learning and professional development. Ensure your team is well-staffed, trained, and equipped with the necessary skills.
- Manage incident resolution, problem-solving, and service request handling. Track service desk performance, address inefficiencies, and introduce process enhancements to ensure continual improvement.
- Adopt a customer-first mindset to guarantee prompt and efficient resolution of client concerns.
- Global Collaboration: Work closely with regional service desk managers (Costa Rica and Malasia) to uphold consistent service quality across all locations. Advocate for seamless 24/7 support across time zones, promoting knowledge sharing and the adoption of best practices among regional teams.
✔️What are we expect from you?
- At least 3 years of experience in a similar role.
- High level of spoken and written in English.
- Tier 1 for customers seeking technical assistance.
- Familiarity with MDM solutions like SCCM/Intune.
- Experience with Microsoft Windows OS (servers and desktops).
- Experience with Microsoft Active Directory, M 365.
- Management of end user workstations (software & operating system).
- Knowledge of network fundamentals (WIFI & LAN & VPN).
- Knowledge of Azure fundamentals (IaaS, PaaS).
- ITIL knowledge.
- Service Now.
✔️We also value...
- Certification in ITIL: ITIL Foundation.
✔️ What do we offer?
- Permanent contract.
- Meal allowance.
- Flexible Compensation Plan (medical insurance, day care, transportation, training).
- Life and accident insurance.
- Professional career in a leading multinational company in its sector.
- Company with a solid organizational culture.
- Linkedin Learning license and other training platforms.
