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Purpose
The Multinational Specialist is responsible for increasing the profitability of the portfolio of Multinational clients by searching for additional businesses and cross-selling, using his knowledge of financial products and services. Additionally, it is responsible for identifying Multinational prospects, carrying out prospecting until generating a new relationship, seeking to increase its client portfolio. All this ensuring that business strategies, plans and initiatives established by management are carried out and complied with in accordance with current internal standards, policies, and procedures.
Responsabilities
• Promotes a customer-centric culture to deepen customer relationships and leverage the Bank's extensive relationships, systems, and expertise.
• Designs and develops effective prospecting plans to identify opportunities within the target market, always focused on deepening customer relationships by taking advantage of the institution's extensive relationships with in-depth due diligence that strengthens the quality of the Bank's assets and reduces the risk of transactions outside the policies established by the Institution. Likewise, you must maintain and monitor the pipeline of prospects through a call and visit plan.
• Promotes the growth and profitability of the Multinational segment portfolio: Proactively generates growth in the business relationship with Multinational clients, as well as attraction of prospects that cover the profile desired by GFSBI.
? Analyzes prospect databases to prioritize businesses with the highest probability of success and profitability expectations, considering the profile of each one, the industry and market to which they belong.
? Search for new databases or visit areas with a large influx of Multinational companies to increase your list of prospects, always in coordination with your peers (both in Corporate Banking, Business Banking and GTB) so as not to approach the same prospect from two fronts.
? Works together with related business areas to promote deposit and transactional products.
? Develops and strengthens its knowledge of Banking products and services for the Multinational segment.
? Responds quickly and effectively to identified customer and prospect opportunities.
? Establishes and maintains an open communication channel focused on detecting opportunities with the client and/or prospect, both with business areas and staff within the Institution.
• Ensures attention to the needs of the clients of the assigned portfolio to strengthen the relationship with the Institution:
? Promotes a close relationship with Product, especially the areas related to the origination process, deposits and transactional products.
? Uses its extensive knowledge of banking products and services to ensure that the needs of each client are understood, documented and attended to in a timely manner and in accordance with the policies defined by the Institution.
? Prepares the proposal based on the Credit authorization and negotiating the characteristics with the client.
? Work as a team with the Business Service Center and the Portfolio Management team for the correct implementation of the negotiated and authorized products.
? Works as a team with specialized areas of the Institution including the Credit Solutions team to ensure that an adequate response is given to the client's needs.
? Ensures that response times to clients are in accordance with the standards established by the Institution.
? Coordinates with Credit Solutions team, BSC, Portfolio Administration, Legal and other areas involved, the disbursement process of the client's lines of Credit.
? Work closely with the Credit Solutions team during the authorization and negotiation process. Likewise, you must participate in the contracting process together with the Legal area to ensure the correct implementation of the Credit and its guarantees.
• Supports the process of monitoring operations to mitigate the Bank's risk:
? Preparing specific documents and reports in accordance with the Bank's standards in order to protect both the Institution and Business Banking clients and facilitate management decision-making.
? Adhering to the Bank's anti-money laundering program and business conduct guidelines by reporting any unusual circumstances or fraudulent activity in accordance with established procedures.
• Supports its collaborators with the aim of improving customer service:
• Ensuring that relationships with internal and external clients are carried out in a professional manner in such a way that the interests of the Bank and clients are protected.
? Advising clients directly when necessary to ensure compliance with the responsibilities of their work team.
? Working as a team with the Relationship Executives and the BSC in such a way that the procedures are continually reviewed to look for opportunities for improvement, simplification and automation that provide a productivity benefit to these areas.
? Providing a high degree of service and support, as well as innovative solutions, to solve client problems, to the Relationship Executive Team and at the same time controlling the risk profile of the portfolio.
? Transmitting the importance of teamwork, advising clients and maintaining an environment of change within the Business Banking business spectrum.
? Maintaining an adequate relationship and acting as a point of contact between the sales and service areas. Encouraging discussion and identifying trends in operational, sales and administrative matters.
• Understands the Bank's risk culture and how risk appetite should be considered in daily activities and decisions.
• Actively conducts effective and efficient operations in their respective areas, while ensuring the adequacy, compliance and effectiveness of daily business controls in order to meet obligations aimed at reducing operational risk, risk of regulatory non-compliance , money laundering and terrorist financing risk and conduct risk, including responsibilities established under the Operational Risk Management Framework, the Regulatory Non-Compliance Risk Management Framework, the International Prevention Manual of Money Laundering and Terrorist Financing and Guidelines for Business Conduct.
Experience
Excellent communication skills and analytical abilities.
1 to 3 years experience
English proficiency
Basic knowledge of banking products
Graduate of Finance, Administration or similar
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