Country: Spain
People & Culture is looking for a Learning and Development Manager for HR Operations, based in our Boadilla del Monte Office office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander (www.santander.com) we are key players in the transformation of the financial sector. Do you want to join us?
People & Culture division is responsible to ensure that we can count on the best team of professionals that allow us to launch the best open digital financial services platform, acting responsibly and gaining the trust of our employees, customers, shareholders and society.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.
What You Will Be Doing
Plan and Coordinate Training Initiatives: Collaborate closely with the Centers of Excellence to receive and organize training plans, ensuring resources, calendars, and logistics align with business objectives. This includes identifying opportunities to automate scheduling and resource management.
Implement training programs in platforms like Cornerstone and Dojo, ensuring modules, access, and technical components are uploaded correctly.
Manage Training Logistics: Oversee logistical elements, such as venue booking for physical sessions and virtual setups, while working to automate processes like participant registration, resource allocation, and trainer scheduling.
Collaborate with Key Stakeholders: Partner closely with key business stakeholders to gather feedback, ensuring that operational aspects of training initiatives are aligned with both learning goals and business objectives. Leverage digital tools to improve stakeholder communication and tracking.
Test and Quality Control: Conduct thorough testing of final e-learning products and ensure all operational aspects meet quality assurance standards. Incorporate automation into quality testing procedures where possible.
Review Procedures and Make Recommendations: Regularly review learning and development procedures, policies, and practices, making recommendations for process improvements, particularly in digitalization and automation of repetitive tasks to increase efficiency.
Manage Stakeholder Communications: Develop and manage communication and stakeholder engagement strategies, ensuring that automation tools are used to improve the flow of information and enhance the reception of training programs.
Track and Report on Training Metrics: Monitor key training metrics through automated tracking systems, assessing the effectiveness of programs and making data-driven adjustments to continuously optimize training operations.
Manage Training Budget and Finances: Ensure all financial aspects, including program costs and budget adherence, are tracked efficiently, incorporating digital tools to streamline the reporting of expenditures and tracking for government subsidies or grants.
Lead and Mentor the Training Operations Team: Lead a team of ~20 training professionals, inspiring them to meet departmental objectives and fostering a culture of continuous learning and development. Drive the adoption of digital solutions and automation within the team to improve operational effectiveness.
Experience:
- Previous experience (+8 years) as Learning and Development Manager or similar role of talent, development, HRBP roles.
- Experience in accelerating the global development of critical skills and capabilities by leading the design, delivery of blended learning programs and embedding activities across key portfolios including Change Management, Project and Program
- Extensive experience in process redesign and automation.
- A data-driven approach to decision-making and a capacity to thrive in fast-paced environments.
- Experience with Learning Management Systems
Skills:
- Excellent leadership and communication skills, with the ability to influence and inspire team members at all levels.
- Strong project management skills, with the ability to manage multiple priorities and deadlines.
- Capable of running management programs at all levels
- Effective communication skills both written and spoken, in Spanish and English.
- Stay current with industry trends and best practices in training and development to ensure innovative and effective training solutions.
- Foster a collaborative environment that encourages knowledge sharing and professional growth within the training team.
If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander
