Insurance Operations & Administration Manager
Location: Mexico City (CDMX)
We are looking for a highly motivated and dynamic Insurance Operations & Administration Manager to join our growing team and lead the management of insurance programs across SOCO, Andean, and CARICAM regions. In this role, you will ensure the smooth operation and administration of our insurance programs, implementing a centralized and standardized model that benefits both employees and the business.
As a key member of our team, you’ll play a crucial part in overseeing the selection and management of vendors, ensuring flawless coordination of benefits, and driving innovation in process improvements to make our operations more efficient. You’ll also have the opportunity to work closely with different teams across regions, enhancing employee experience and ensuring compliance with all policies and regulations.
Key Responsibilities
- Manage and maintain MyHR databases, ensuring benefit layouts are coordinated with brokers and insurance vendors.
- Lead vendor selection processes through RFI/RFPs for basic insurance offerings (medical, life) and optional coverage.
- Oversee the annual enrollment process for employees, ensuring smooth implementation and supervision.
- Own the annual renewal process for all insurance programs and plans, keeping them up-to-date and compliant.
- Coordinate the construction and maintenance of databases sent to vendors based on employee eligibility and program specifics.
- Ensure accurate calculations of payroll incidences, benefits, and compliance with policies, labor laws, and eligibility requirements.
- Resolve complex employee cases, complaints, and clarifications, ensuring a high level of service and satisfaction.
- Collaborate with brokers and vendors for efficient management of insurance programs.
- Drive and lead projects focused on process improvement, centralization, standardization, and efficiency across multiple regions.
What We Are Looking For
- Bachelor's degree in human resources, Business Administration, Actuarial Science, or a related field.
- Minimum of 5-7 years’ experience in benefits and insurance, with a deep understanding of insurance programs and employee benefits.
- Strong analytical skills with experience in vendor selection, program implementation, and managing insurance plans.
- Expertise in benefits, with at least 5 years of direct experience in managing insurance programs.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams, vendors, and employees across various countries.
- Fluent in both English and Spanish (written and verbal).
- Proficiency in Office 365 (PowerPoint, Excel, Word, Outlook, SharePoint, Teams).
- Knowledge of change management practices is a plus.
Why Join Us?
At SOCO, Andean, and CARICAM, you’ll be part of an inclusive and innovative team that thrives on challenge and continuous improvement. We offer an exciting opportunity to grow within a global company while making a direct impact on our insurance programs and overall employee experience. If you’re a strategic thinker with a passion for benefits management and process improvement, we want to hear from you!
Apply now to be part of our exciting journey and contribute to shaping the future of our insurance operations.
